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Refunds & Returns - Querencias

We gladly accept returns, exchanges and cancellations. Just contact us within: 7 days of delivery.

Ship items back to us within: 30 days of delivery.

Request a cancellation within: 24 hours of purchase.

Because of the nature of these items, unless they arrive damaged or defective, we can’t accept returns for custom, bespoke or personalised orders.

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Questions about your order?

Please contact us if you have any problems with your order.